Privacy

What we collect

Only what you type into the enquiry form: your name, email address, and optionally your company, phone number, the answer to the qualifying question, and your message. Alongside that we record which of our sites you used, the page you landed on, the referring URL and any campaign tags in the link you followed, so we know which approaches are working.

Your IP address and location

When you submit the form we use your IP address to work out an approximate location — typically the city and country — so we know which regions our enquiries come from. We store that approximate location. We do not store the IP address itself; it is replaced by a one-way salted hash, which cannot be turned back into an address but does let us recognise repeat submissions from the same connection and rate-limit abuse.

Working out the location involves sending the address to a geolocation provider at the moment you submit. That lookup is not used for advertising and is not linked to any profile of you.

Cookies, and what we measure

If you accept the banner, we set one first-party cookie containing a random identifier. It lets us record which pages you read, how long you spent on each, how far down you scrolled, and whether you have visited before. If you decline, that cookie is never set and no page views are recorded at all — declining is a real opt-out, not a preference we note and ignore.

If you later send us an enquiry, we connect those page views to it, so we know what you were looking at before you got in touch.

What we do not do

No advertising cookies, no third-party trackers, no ad networks, no session recording or replay, no fingerprinting, and nothing shared with or sold to anyone. The measurement above is ours alone and stays on our own server.

Matching repeat enquiries

We check whether a new enquiry matches an existing one — by email address, phone number, name, company email domain, or that connection hash — so that we do not reply to the same person twice, and so we can see when several people from one organisation get in touch. This is ordinary record-keeping, not automated decision-making: no enquiry is accepted or rejected by it.

Why we hold it

To answer your enquiry and to run the resulting conversation. That is our legitimate interest as a business responding to someone who contacted us. We do not sell your details, share them with advertisers, or add you to a marketing list without you explicitly asking for it.

Where it lives, and for how long

Enquiries are stored in our own database on our own server, and copied to the inbox of the person who replies to you. We keep them for two years from our last contact, then delete them.

Your rights

You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it — and we will action deletion requests within 30 days. Reply to any email from us, or use the enquiry form, and say what you want done.